Terms and conditions

Last update: November 23, 2022

The purpose of these conditions is to set the terms and conditions under which Verpal sells to its customers designer jewelry gilded with 999 thousandths" gold (24 carats) 1 or 3 microns and silver 10 microns (hereinafter referred to as "the ) Product(s)”) through the website www.verpal.fr (the “Site”)

Verpal, a limited liability company registered with the Evreux Trade and Companies Register under number 534 515 390 and whose registered office is at 2 impasse du vieux manoir in Guerny (27720); Telephone 06 07 41 49 92; Email: info@verpal.fr (hereinafter “Verpal”).

The acceptance of these general terms and conditions of sale ("GTC") implies the Customer's full and unreserved acceptance of these GTC. All orders on the Site are subject to these GTC. These are subject to change and updates; the conditions applicable to the order of a Product by a Customer are those in force on the day of the order.

1. PURPOSE These T&Cs exclusively govern the sales made by Verpal of the Products offered to purchasers who are consumers (hereinafter the "Customer(s)) on the Site and specify the conditions for ordering, payment, delivery and management of any returns of products ordered by Customers. The GCS are enforceable against the Customer who declares to have read them and to have accepted them by ticking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.

2. CUSTOMER The Customer of the Site must be a consumer, an adult and legally capable natural person. The Customer must, during his first order on the Site, open a customer account. For each order, the Customer must complete an order form specifying certain mandatory fields so that his order of Products can be taken into account by Verpal. The information communicated to Verpal when opening its customer account and for each of its orders must be complete, accurate and up-to-date. Verpal reserves the right not to follow up on an order if it does not come from a customer who meets the criteria set out above.

3. PRODUCTS The essential characteristics of the Products are presented on the Site within each of the product sheets. If the Customer has any questions, he can contact Verpal by telephone on 0607414992 or by email at the address: info@verpal.fr

4. ORDER PROCESS To place an order, the following steps must be followed:

  • the Customer browses the Site and adds the Product to his basket, specifying the quantity;
  • the Customer verifies the nature of the Products added to the basket;
  • to delete an article, the Customer must click on “Delete” and to change the number of articles, modify the quantity and click on “Update”;
  • the Customer can then finalize his order or choose to continue his purchases;
  • To conclude the purchase contract and finalize the order, the Customer must complete the order form and indicate the personal data necessary for the order;
  • the Customer must choose his delivery method;
  • the Customer must choose his method of payment;
  • it is up to the Customer to check the details of the order and in particular the total price of his order taking into account the price of the Products, the terms and delivery costs, the VAT, the Product in particular in terms of quantity;
  • the Customer must read and accept the T&Cs;
  • the Customer makes the payment.

The prices of the products are indicated on the Site in euros, including VAT, but excluding customs fees and other taxes. Customs charges and other taxes must be paid by the Customer directly to the carrier depending on the country of destination. It is the Customer's responsibility to verify the accuracy of the information he communicates. Verpal reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons. Verpal will also be entitled to refuse any order made by a Customer with whom there is a dispute relating to payment for a previous order, as well as any order that does not comply with these GCS. In these cases, Verpal will inform the Customer by telephone or by e-mail. In the event that the Products presented on the Site are no longer available or for sale at the time your order is sent, Verpal must inform you promptly, and in any case, within thirty working days from the day following your order , the possible unavailability of the products ordered. In the event of payment of the price, Verpal will reimburse you in full for the sums advanced for the unavailable Products. The contract is deemed concluded upon receipt by Verpal of the order after verification by Verpal of the accuracy of the data relating to the order. After validation of your order, a notice of receipt will be sent by email to the Customer, containing a summary of the information of the order (essential characteristics of the product, price, means of payment, right of withdrawal, delivery times and costs).

5. PAYMENT The Site offers payment by credit card. When the order is finalized, Verpal confirms the payment by sending the Customer a summary email. The prices displayed on the site are expressed in euros, all taxes included (French VAT and other taxes applicable on the day of the order). Packaging, order processing and shipping costs are indicated before validation of the order. Verpal may change the prices of the Products at any time and without notice, in particular due to changes in the economic, legislative and tax framework. The Products are invoiced on the basis of the price in force when the Customer places an order. The Products remain the full and entire property of the Verpal company until full payment of the price of each order by Verpal. Payment for purchases is made via the secure platform of our partner Bred Banque Populaire. For delivery outside the European Union, the Customer must pay customs duties or other taxes due when the products are imported into the country of the place of delivery. The related formalities are also the sole responsibility of the Client. The Customer is solely responsible for checking the possibilities of importing the Products ordered with regard to the rights of the territory of the country of delivery.

6. DELIVERY The Products are delivered to the delivery address indicated on the order form. The parcel is delivered according to the shipping method chosen by the Customer and is delivered to the recipient against signature of a delivery note (depending on the delivery method). Products are delivered worldwide. No delivery can be made to a hotel or PO box address. Verpal undertakes to ship all orders placed as soon as the piece of jewelery is manufactured (delay of 1 to 30 days). What are the delivery times ? From the dispatch of the order (working days), the average delivery times are as follows: 3 to 5 working days by Colissimo for France; 5 to 12 working days by international Colissimo. It is specified that any change of delivery address made by the Customer after the registration of the order may result in an extension of the delivery time. If Verpal is unable to deliver on the date indicated or within the period indicated when ordering, the Customer will have the possibility of obtaining the cancellation of the order under the conditions provided for in article L 216-2 of the Code of consumption, that is to say by registered letter with acknowledgment of receipt, after having ordered Verpal to make the delivery within a reasonable time by registered letter with acknowledgment of receipt, without Verpal having performed.

7. RECEIPT OF THE PRODUCTS Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and of the Product delivered. If, at the time of delivery, the packaging is damaged, torn or opened, the Customer must then check the condition of the Products it contains. If these Products have been damaged, the Customer must imperatively refuse the package and note a reservation on the delivery note: damage, missing item, damaged package, broken item, etc. This verification is deemed to have been carried out when the Customer, or a person authorized by him, has signed the delivery note. The Customer must then confirm his reservations to the carrier by registered letter no later than three days, not including public holidays, following that of receipt of the Products and send a copy of this letter to Verpal. Non-compliance with said deadline does not affect the recourse that the Customer may have against Verpal to obtain the exchange or reimbursement of the Products in the event of damage or anomaly of the Product at the time of its delivery. Similarly, the Customer always benefits from his right of withdrawal under the conditions of article 9 above. 8. GUARANTEES For any request relating to commercial and legal guarantees, please contact: Verpal, Customer Service, 2 impasse du vieux manoir in Guerny (27720) – Telephone 0607414992 (cost of a local call in mainland France) – email: info@verpal.fr

8.1 Commercial guarantee In addition to the legal guarantees referred to in 8.2 to which we are bound, there is a commercial guarantee which covers the repair of jewelery (replacement of clasp, broken chain, welding defect). The Customer may request the application of this guarantee by post (by sending the Product back to us) or by going directly to the store with the Product and proof of purchase. This warranty is free. We will refund the shipping costs to you. This warranty runs from the date of delivery of the Product for a period of one (3) month. This commercial guarantee does not apply:

  • non-compliant uses as well as defects of use;
  • damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes
  • in the event of an abnormal maintenance operation or in the event of a lack of maintenance and hygiene;
  • in case of natural wear;
  • the interventions carried out on the jewel by any person not mandated by the Customer Service as well as the deteriorations resulting from such an intervention.

Article L 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least 7 days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. 8.2. Legal guarantees Unless he is a legal person or a natural person acting for purposes falling within the scope of his commercial, industrial, craft or liberal activity, the Customer benefits in any case from the legal guarantees on the basis of which he can to act. Verpal is thus liable for defects of conformity and hidden defects under the conditions provided for respectively by articles L 217-4 and following of the Consumer Code and 1641 and following of the Civil Code. Article L 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. Article L 217-5 of the Consumer Code: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Article L 217-7 of the Consumer Code: Lack of conformity which appears within twenty-four months from delivery of the goods is presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six months. The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked. Article L 217-9 of the Consumer Code: In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the good. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. Article L 217-10 of the Consumer Code: If the repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to Article L. 217-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for. However, the resolution of the sale cannot be pronounced if the lack of conformity is minor. Article L 217-11 of the Consumer Code: The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the award of damages. Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. Article L 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. Article 1641 of the Civil Code: The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have not acquired, or would have given only a lesser price, if he had known them. Article 1644 of the Civil Code: In the case of articles 1641 and 1643 , the buyer has the choice of returning the item and having the price refunded, or keeping the item and getting part of the price refunded. Article 1648, paragraph 1, of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. When acting as a legal guarantee of conformity, the Customer has a period of 2 years from the delivery of the goods to act:

  • can choose between repairing or replacing the good, subject to the cost conditions provided for in article L 217-9 of the Consumer Code;
  • is exempted from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods.

The legal guarantee of conformity applies independently of the commercial guarantee granted by Verpal. When acting as a legal guarantee against hidden defects, the Customer can choose between rescinding the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

9. CUSTOMER'S RIGHT OF WITHDRAWAL In accordance with the provisions of articles L 221-18 et seq. of the Consumer Code, the Customer may at their discretion waive their order without giving any reason. To do this, he has a right of withdrawal. He can exercise it (or a third party designated by him with the exception of the carrier) within 14 days of receipt of the Product. Before the expiry of this 14-day period, the Customer must inform Verpal of his decision to withdraw either by sending him the withdrawal form appearing at the bottom of the GCS by cutting it out or in your package, after having duly completed it, or by sending him an e-mail clearly and unambiguously expressing this decision and mentioning the number of his order to: info@verpal.fr The Customer must return the Product, at his own expense (unless the product is not in conformity or has a defect of manufacture), to Verpal, at the address mentioned on the withdrawal form at the latest within 14 days following the communication of its decision to withdraw. Verpal strongly advises its Customers to return the products by Colissimo or Letter Max. The Customer also has the option of choosing the carrier of his choice. It is therefore recommended to provide proof of this return, which assumes that the Products are returned with parcel tracking, or by any other means giving a certain date. Verpal must reimburse the Customer, including delivery costs, at the latest within 14 days from the date on which Verpal has actually collected the Product or from the date on which the Customer has provided proof of shipment to Verpal. of the product. Reimbursement will be made by bank transfer to the card used to pay the initial invoice. It is not possible to replace or exchange returned products. You will need to place a new order online. With regard to returns of made-to-measure products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. . However, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective).

10. EFFECT OF THE CONTRACT The contract produces all its effects as soon as it is concluded and cannot be terminated unilaterally by either party, unless the Customer uses his right of withdrawal under the conditions set out in articles L 221. -18 and following of the Consumer Code.

11. INTELLECTUAL PROPERTY The Customer acknowledges that the Verpal Products and the distinctive signs (image, photographs and composition of the photographs, concepts, packaging, product names, texts, illustrations, etc.) are the exclusive property of Verpal, in particular under the intellectual property, for the entire duration of protection of these rights and for the whole world. Some Products have been registered as designs and models and are automatically protected by copyright. The Customer is prohibited from any act of reproduction or use of Product models, packaging, photographs, composition of photographs, concepts, product names, texts, illustrations, trademarks or distinctive signs, business secrets, techniques or know-how. be used by Verpal, as well as any act tending to the appropriation of these elements, whether or not they are the subject of protection by Verpal by a trademark, a drawing and model or a copyright. Consequently, any reproduction not authorized by Verpal will be the subject of an infringement liable to legal proceedings.

12. PROCESSING OF PERSONAL DATA For more details regarding the collection and processing of your personal data, please refer to our Privacy and Cookies Policy.

13. APPLICABLE LAW AND JURISDICTION The T&Cs are subject to French law. In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the GCS could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent court in accordance with the common law rules of jurisdiction. Withdrawal form (to be cut out) (Please complete and return this form only if you wish to use your right of withdrawal concerning an order) For the attention of VERPAL – 19 rue du Pont-Louis-Philippe – 75004 Paris.

I hereby notify you of my withdrawal from the contract relating to the sale of the Product below: ………………………………………………………………

Ordered on(*)/received on(*): ……………………

Client name : ……………………………………………………………………………………………………………………….

Customer's address: ……………………………………………………………………

Signature of the Customer (only in the event of notification of this form on paper): ………………………………………………………………………………………… ……………………………

Date : ……………………………………………………………………………………………………………………………… …………………………………

In the event of a complaint or dispute relating to the Site, these T&Cs and/or an order, and before any request for mediation, the Customer must first contact verpal's Customer Service (by email at info@verpal.fr or at the phone numbers indicated in the "Contact" section) As a reminder 0607414992 in order to report your complaint or dispute and to try to find an amicable solution with the Seller. In the event of a complaint not resolved amicably by Customer Service, the Customer may choose to: HAVE USE OF THE EUROPEAN COMMISSION'S ONLINE DISPUTE RESOLUTION PLATFORM ACCESSIBLE AT THE FOLLOWING ADDRESS: CM2C
Address : 14 Rue Saint-Jean, 75017 Paris
Telephone : 06 09 20 48 86

Email: cm2c@cm2c.net